The Cheeky Natives aims to keep our inventory as accurate and up to date as possible. Occasionally, a popular title may become temporarily unavailable but remain available to purchase on backorder.

This Backorder Policy explains how backorders are managed.

What is a Backorder?

A backorder allows you to purchase a book that is temporarily out of stock but has been ordered from our publisher or distributor.

Your order reserves a copy, which will be shipped as soon as new stock becomes available.

Payment

Full payment is required at the time your backorder is placed.

Your order will be confirmed once payment has been successfully received.

Availability

Backordered items are supplied subject to availability from our publishers and distributors.

While we make every effort to provide accurate availability estimates, restocking dates may change without notice.

Estimated Delivery

Estimated delivery dates for backordered items are provided for guidance only and are not guaranteed.

Delivery timeframes may vary depending on publisher supply, distributor availability and courier services.

We will dispatch your order as soon as the item is received into stock.

Orders Containing In Stock and Backordered Items

If your order includes both in stock and backordered products, your order may be shipped together once all items are available.

If you require the available items sooner, we recommend placing separate orders.

Delays

Backorders may be delayed due to:

• Publisher production schedules.

• Distributor stock shortages.

• Import or supply chain disruptions.

• Transport or courier delays.

• Circumstances beyond our reasonable control.

We will make every reasonable effort to keep customers informed of significant delays.

Unavailable Titles

If a publisher or distributor advises that a backordered title can no longer be supplied, we will notify you as soon as possible.

You will receive the option of:

• A full refund.

• Store credit, where applicable.

• An alternative title, if available and agreed upon.

Cancellations

You may request to cancel a backorder before the item has been processed for dispatch.

If the cancellation is approved, your payment will be refunded using your original payment method.

Once a backordered item has been packed or dispatched, cancellations are no longer possible and the order will be subject to our Returns & Refund Policy.

Contact Us

If you have any questions about a backorder or would like an update on your order, please contact our customer support team using the contact details provided on our website.