Shipping policy

Thank you for shopping with The Cheeky Natives. We are committed to ensuring your order is processed efficiently and delivered safely. This Shipping Policy explains how we handle the processing, shipping and delivery of orders placed through our online store.

Order Processing

Orders are processed during our normal business hours, Monday to Friday, excluding public holidays.

Most orders are processed within 1 to 3 business days after payment has been successfully received and verified.

During periods of high demand, promotional campaigns or public holidays, processing times may be slightly longer.

Delivery Areas

We currently deliver throughout South Africa.

If you require delivery outside South Africa, please contact us before placing your order to confirm availability and shipping costs.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location, the size and weight of your order, and the selected delivery option.

Any promotional free shipping offers will be clearly communicated on our website and applied during checkout where applicable.

Delivery Timeframes

Estimated delivery times after your order has been dispatched are:

  • Major metropolitan areas: 2 to 5 business days

  • Regional areas: 3 to 7 business days

  • Remote or outlying areas: 5 to 10 business days

These timeframes are estimates and may vary depending on courier operations and factors beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

You can use the tracking details to monitor the progress of your delivery.

Delivery Delays

While we work closely with our courier partners to ensure timely delivery, delays may occasionally occur due to:

  • Severe weather conditions.

  • Public holidays.

  • High shipping volumes.

  • Industrial action.

  • Incorrect delivery information provided by the customer.

  • Circumstances beyond our reasonable control.

The Cheeky Natives is not liable for delays caused by third party courier services or events outside our control.

Delivery Address

Customers are responsible for ensuring that the delivery address and contact details provided during checkout are accurate and complete.

If an incorrect address is supplied and additional courier charges are incurred, these costs may be payable by the customer.

Failed Deliveries

If delivery cannot be completed because:

  • No one is available to receive the parcel.

  • The address provided is incorrect or incomplete.

  • The parcel is unclaimed.

The order may be returned to us.

Additional shipping charges may apply before the order can be resent.

Damaged or Missing Parcels

If your order arrives damaged or appears to be incomplete, please notify us within 48 hours of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the packaging and products received, where applicable.

We will investigate the matter and work with the courier to resolve it as quickly as possible.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or dispatched, we may no longer be able to make changes or cancel it.

Risk and Ownership

Ownership of the products passes to you once full payment has been received.

Risk of loss or damage transfers to you upon successful delivery of the order to the nominated delivery address.

Contact Us

If you have any questions about shipping, delivery or your order, please contact our customer support team using the contact details provided on our website.