Privacy policy

            The Cheeky Natives ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or purchase products from our online store.

            By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

            Information We Collect

            When you visit our website or place an order, we may collect the following information:

            • Full name.

            • Email address.

            • Phone number.

            • Billing and shipping addresses.

            • Payment information processed through our secure payment providers.

            • Order history.

            • IP address.

            • Browser type and device information.

            • Website usage data collected through cookies and analytics tools.

            How We Use Your Information

            We use your personal information to:

            • Process and fulfil your orders.

            • Deliver products to you.

            • Communicate about your purchases.

            • Respond to customer enquiries.

            • Improve our website and customer experience.

            • Detect and prevent fraud.

            • Comply with legal and regulatory obligations.

            • Send promotional emails and marketing communications where you have consented to receive them.

            Payment Information

            The Cheeky Natives does not store your credit or debit card details.

            Payments are securely processed through trusted third party payment providers that comply with industry security standards.

            Cookies

            Our website uses cookies to:

            • Keep your shopping cart active.

            • Remember your preferences.

            • Improve website performance.

            • Analyse website traffic.

            • Deliver relevant marketing and advertising.

            You can disable cookies through your browser settings. Please note that some features of the website may not function correctly if cookies are disabled.

            Sharing Your Information

            We do not sell or rent your personal information.

            We may share your information with trusted service providers where necessary, including:

            • Payment processors.

            • Courier and delivery partners.

            • Website hosting providers.

            • Shopify and related platform services.

            • Analytics and marketing providers.

            • Government authorities where required by law.

            These providers may only use your information for the services they perform on our behalf.

            Data Security

            We take reasonable technical and organisational measures to protect your personal information against:

            • Unauthorised access.

            • Loss.

            • Misuse.

            • Alteration.

            • Disclosure.

            Although we take every reasonable precaution, no method of transmitting information over the internet is completely secure.

            Data Retention

            We retain your information only for as long as necessary to:

            • Complete your transactions.

            • Meet legal, accounting and tax obligations.

            • Resolve disputes.

            • Enforce our agreements.

            Your Rights

            Subject to applicable law, you have the right to:

            • Request access to your personal information.

            • Request correction of inaccurate information.

            • Request deletion of your information where legally permitted.

            • Object to certain types of processing.

            • Withdraw consent for marketing communications at any time.

            Marketing Communications

            If you subscribe to our newsletter or promotional emails, you may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

            Third Party Services

            Our website may contain links to third party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

            Children's Privacy

            Our website is intended for general audiences and is not directed at children under the age of 18. We do not knowingly collect personal information from children without appropriate consent.

            Compliance with POPIA

            The Cheeky Natives processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws relating to privacy and data protection.

            Changes to This Privacy Policy

            We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date.

            We encourage you to review this policy periodically.

            Contact Us

            If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the contact details available on our website.