Refund policy

At The Cheeky Natives, we are committed to providing quality books and excellent customer service. If you are not completely satisfied with your purchase, this policy explains your rights and the process for returns and refunds.

Returns

We accept returns within 7 days of delivery, provided that:

  • The book is returned in its original condition.

  • The item is unused and free from damage, markings or excessive wear.

  • The book is returned with its original packaging where applicable.

  • Proof of purchase is provided.

To request a return, please contact our customer support team before sending any items back. Returns sent without prior approval may not be accepted.

Non Returnable Items

The following items cannot be returned unless they are faulty or incorrect:

  • Books that have been read extensively or damaged after delivery.

  • Gift cards.

  • Digital products, including ebooks or downloadable content.

  • Special order or personalised items.

Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect item, please notify us within 48 hours of receiving your order.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item and its packaging.

Once your claim has been reviewed, we will arrange a replacement, exchange or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed using the original payment method. Depending on your bank or payment provider, refunds may take 5 to 10 business days to reflect in your account.

Original shipping fees are non refundable unless the return is due to an error on our part or a faulty product.

Exchanges

If you would like to exchange a book for another title, please contact us first. Exchanges are subject to stock availability.

Return Shipping

If the return is due to a change of mind, the customer is responsible for the cost of returning the item.

If the item is faulty, damaged or we sent the wrong product, The Cheeky Natives will cover the reasonable cost of return shipping or arrange collection where possible.

Consumer Rights

This policy operates in accordance with the Consumer Protection Act, 2008 (Act No. 68 of 2008) of South Africa. Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through the contact details provided on our website before returning any products.